Contact Us
Need Assistance? – Contact NaraNook
At NaraNook, we want your experience with us to be smooth, enjoyable, and worry-free. If you have any questions about our products, need guidance with your order, or simply want reassurance before purchasing, our dedicated team is here to guide you.
How We Can Help
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Product Inquiries: Learn more about product dimensions, finishes, personalization choices, or special customization.
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Order Assistance: If you need to update personalization, confirm details, or check order status, please contact us promptly.
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Shipping & Delivery: From estimated delivery times to package tracking, we’ll provide clear updates.
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Aftercare Support: If your item is received defective, damaged, or incorrect, notify us within 7 days so we can resolve it swiftly.
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Returns Guidance: For further details, please see our Refund & Returns Policy or reach out directly.
Customer Support Hotline:
+1 267-586-4012
Email Support: support@naranook.com
We respond to all emails within 24 business hours.
Business Address: 416 Lincoln Ave, Collingdale, PA 19023, USA
Please note: This is our registered business address and workshop location. We do not have a physical retail store open to the public.
Support Hours:
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Monday – Saturday: 8:30 am – 7:00 pm (EST)
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Sunday: 10:00 am – 2:30 pm (EST)
Messages received outside these hours will be answered the next business day.
Helpful Tips When Reaching Out
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Include your order number and specific details in your message for faster service.
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If you need changes to a personalized order, notify us within 12 hours of purchase for the best results.
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For urgent matters, please call our customer line during business hours for immediate attention.
Our Promise
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Every customer inquiry is answered personally by our team.
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All product listings are accurate, complete, and regularly reviewed.
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We remain transparent about processing times, pricing, and shipping expectations.